Terms and Conditions

Low Price Guarantee

Our goal is your satisfaction.
Eureka Music Center will match or beat competitor prices products that are exact in brand and specifications and is a product that we have in stock. This guarantee extends to internet pricing from authorized US music instrument dealers and not to products offered by private owners or un-recognized dealers such as pawn shops or close-out dealers.

For purposes of this offer, an "authorized U.S. dealer" includes only bonafide online or bricks and mortar retailers whose business is the sale of first quality musical instruments, equipment and accessories which are authorized by substantially all of the manufacturers whose items they sell, including the item at issue.

For Eureka Music Center to match or beat a price, the product must be advertised in a local or national paper, internet, magazine or catalog by an authorized U.S. dealer. Discontinued merchandise, gray market merchandise, merchandise on which any identification codes or numbers have been removed or defaced, demo and exclusive models, floor samples, factory seconds, open box items, limited quantity items, closeouts, bundles, misprints, auctions and auction sites, rebates or deferred savings, outlet center items, free or promotional items, vintage and used merchandise, financing and taxes are all exempt. We reserve the right to limit quantities of price matched items. Photocopies of ads or receipts will not be accepted as verification.

Return Policy - Restrictions Apply
If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 14 days of purchase (see exceptions below) and we'll give you a full refund. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge. Your refund will be promptly processed upon completing evaluation of your returned item. Refunds are made for product value only, excluding shipping and handling charges.

Exceptions to 14-day return period:
  • No returns accepted for clearance items, discontinued items, opened software, books, CDs, videos, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, special orders…both custom orders and items we don't stock
  • Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00

Abuse of Return Privileges – Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.

Requesting a Return:
Contact us at 1-636-587-3838 to obtain a return authorization.
Online orders not being returned to our retail location will be shipped to after approval to:

Eureka Music Center
(Your RA #)
113 Hilltop Village Center
Eurkea, MO 63025

CASH REFUND POLICY
Refunds for cash purchases over $50.00 will be made by check.

Eureka Music Center Layaway
Our layaway offers another option for you to get the gear you want. With layaway, there are no fees, but deposits are not refundable. All layaways require a minimum deposit of 20% of the purchase price, with 90 days to pay the balance and pick up. Layaways that have reached 91 days will be cancelled; the item(s) released for sale. Some items may not be available for layaway. Layaway is offered to our online customer by calling 636-587-3838 to talk to one of our representatives. A valid credit card will be required to place an item in layaway.

Eureka Music Center Financing
Eureka Music Center offers financing to customers who qualify. To apply for a Eureka Music Center account, please call 636-587-3838 to talk to one of our representatives.