How do I return an item?

Please contact customer service at 636-587-.3838 for more information on returning an item.

Return Policy - Restrictions Apply
If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 14 days of purchase (see exceptions below) and we'll give you a full refund. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge. Your refund will be promptly processed upon completing evaluation of your returned item. Refunds are made for product value only, excluding shipping and handling charges.

Exceptions to 14-day return period:
  • No returns accepted for clearance items, discontinued items, opened software, books, CDs, videos, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, special orders…both custom orders and items we don't stock
  • Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00

Abuse of Return Privileges – Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.

Requesting a Return:
Contact us at 1-636-587-3838 to obtain a return authorization.
Online orders not being returned to our retail location will be shipped to after approval to:

Eureka Music Center
(Your RA #)
113 Hilltop Village Center
Eurkea, MO 63025

Refunds for cash purchases over $50.00 will be made by check.